Overview
Coinsquare is a Canadian cryptocurrency exchange that offers trading, custody and fiat on-ramps for residents and businesses across Canada. This guide explains how to sign in to your Coinsquare account, common login problems and step-by-step methods to recover or secure your account. Use this page as a quick reference before contacting support.
How to sign in (quick steps)
- Open your browser and go to https://coinsquare.com.
- Click the Sign In or Log In button (top-right).
- Enter the email address you used to register and your password.
- If you have two-factor authentication (2FA) enabled, enter the code from your authenticator app or security device.
- After successful authentication you will be redirected to your dashboard.
Tip: for better security use a modern browser and ensure the URL begins with https:// and shows Coinsquare’s domain.
Troubleshooting common login issues
If you cannot sign in, try these checks first: verify your email, ensure caps lock is off, and confirm you are on the correct site. If the password is rejected, use the password reset flow. If 2FA fails, check device time sync or use backup codes.
- Forgot password: Click “Forgot password” and follow the e-mail reset instructions. Check spam/junk folders.
- Authenticator code not working: Make sure your phone’s clock is set to automatic time. If you lost access to your authenticator app, use your backup codes or account recovery.
- Email not received: Wait a few minutes, check spam, and ensure your mail server did not block mail from Coinsquare.
Account recovery & support
If standard resets don’t work, Coinsquare typically requires identity verification to restore access. Be prepared to provide ID documents used at sign-up, details about recent transactions, and any proof of account ownership. Visit the support area or contact the Coinsquare helpdesk through the official site for guided recovery.
Security best practices (Canada)
Protect your Coinsquare account by enabling two-factor authentication, using a strong, unique password stored in a password manager, and enabling email alerts for withdrawals. Never share login details or 2FA codes. Consider hardware security keys for enhanced protection.
Short FAQ
Q: How long do reset emails take?
A: Usually a few minutes; check spam and promotions folders.
Q: Can I change my Coinsquare email?
A: Yes — after signing in you can update account details; verification may be required.